Last updated: August 21, 2026
This Privacy Policy explains how Lumevano (“Lumevano,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit lumevano.com, place an order, contact us, or otherwise use our services.
1. Who We Are
Lumevano is the controller of personal information collected through this website, except where a service provider acts as an independent controller for its own purposes.
Email: support@lumevano.com
Postal address: Mivtza Nahshon 70/24, Beer Sheva 8445146, Israel
2. Information We Collect
- Contact and account information: name, email address, telephone number, account credentials, billing address, and shipping address.
- Order and transaction information: products ordered, order value, delivery details, returns, refunds, and customer-service history. Payment-card details are handled by the payment provider offered at checkout; we do not intentionally store complete card numbers or security codes on our servers.
- Device and usage information: IP address, browser and device type, operating system, referring pages, pages and products viewed, interactions with the Site, approximate location, and cookie identifiers.
- Communications: messages, photographs, videos, reviews, and other information you provide when you contact support, submit a return or warranty claim, or post a review.
- Marketing preferences: subscription status, consent records, and interactions with emails or campaigns.
3. How We Collect Information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in payments, fraud prevention, order fulfilment, shipping, analytics, customer support, reviews, and marketing.
4. How and Why We Use Information
We use personal information to:
- operate the Site and provide requested products and services;
- process orders, payments, shipping, returns, refunds, warranties, and order tracking;
- communicate about orders and respond to questions or complaints;
- prevent fraud, abuse, security incidents, and unlawful activity;
- maintain business, tax, accounting, and compliance records;
- improve products, website performance, and customer experience;
- send marketing communications where you have consented or where otherwise permitted by law; and
- comply with legal obligations and protect our rights and the rights of others.
Where the GDPR or UK GDPR applies, our legal bases are performance of a contract, compliance with legal obligations, our legitimate interests (including site security, fraud prevention, customer service, and business improvement), and consent where required. You may withdraw consent at any time without affecting processing already carried out.
5. Cookies and Similar Technologies
We use strictly necessary cookies for functions such as security, shopping-cart operation, checkout, and account access. Analytics, preference, and marketing technologies are blocked until you consent where an opt-in is required. You can accept, reject, or choose categories in the consent banner and change your choice at any time using the “Cookie settings” button shown on the Site. For details about categories, services, purposes, and retention, see our Cookie Policy (EU). You can also restrict cookies through your browser, although some Site functions may not work correctly.
6. How We Disclose Information
We disclose personal information only as reasonably necessary to:
- website hosting, WordPress/WooCommerce, security, caching, and technical-service providers;
- payment processors and fraud-prevention providers made available at checkout;
- warehouses, suppliers, carriers, logistics partners, and order-tracking providers;
- email, customer-support, form, review, analytics, and marketing providers used by the Site;
- professional advisers, insurers, auditors, and authorities where required by law; and
- a purchaser or successor in connection with a merger, financing, sale, or transfer of all or part of the business.
We do not knowingly sell personal information for money. If our use of advertising or analytics technologies constitutes “sharing” or “targeted advertising” under an applicable law, eligible users may contact us to exercise the relevant opt-out right.
7. International Transfers
Our business and service providers may process information in Israel, the United States, the European Economic Area, the United Kingdom, and other countries. Where required, we use an approved transfer mechanism or other appropriate safeguards. Privacy protections in another country may differ from those in your country.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described above, including completing transactions, providing support, resolving disputes, preventing fraud, and meeting tax, accounting, warranty, and other legal obligations. Retention periods vary by record type and applicable law. We delete or anonymize information when it is no longer needed, unless continued retention is legally required.
9. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, restriction, portability, or objection to processing; withdraw consent; and complain to a data-protection authority. To submit a request, email support@lumevano.com. We may need to verify your identity before responding.
EEA and UK: You may complain to the supervisory authority where you live, work, or believe an infringement occurred.
California: Where the CCPA applies to us, California residents may request to know, access, correct, or delete covered personal information; opt out of sale or sharing; limit certain uses of sensitive personal information; and exercise these rights without unlawful discrimination. An authorized agent may submit a request subject to verification. An online-only business may receive these requests at the email address above.
10. Marketing Communications
You can unsubscribe from promotional email using the unsubscribe link in the message or by contacting us. We may still send non-promotional communications necessary to complete orders, provide support, or comply with law.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
12. Children
The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
13. Third-Party Links
The Site may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The updated version will be posted here with a revised “Last updated” date.
15. Contact and Complaints
For privacy questions, requests, or complaints, email support@lumevano.com or write to Lumevano, Mivtza Nahshon 70/24, Beer Sheva 8445146, Israel.