Last updated: August 21, 2026
We want you to be confident in your purchase. This Returns & Refunds Policy explains Lumevano’s voluntary 60-day return program and your statutory rights.
1. 60-Day Return Window
You may request a return within 60 days after you receive the item. To qualify under our voluntary return policy, the item must be unused, uninstalled, in the same condition in which it was received, and returned with all components, accessories, manuals, protective materials, and original packaging. A receipt or other proof of purchase is required.
Installing, wiring, altering, painting, cutting, or otherwise modifying a product may make it ineligible for a change-of-mind return. This does not limit rights that apply to defective, damaged, or misdescribed goods.
2. Start a Return Before Shipping
- Email support@lumevano.com with your order number, the item you want to return, the reason, and photographs where relevant.
- Wait for our return authorization and instructions.
- Pack the complete product securely and include the authorization information provided by our team.
- Use a tracked shipping service and keep the receipt and tracking number until the refund is completed.
Returns sent without prior authorization, sent cash-on-delivery, or sent to a different address may be delayed or refused where permitted by law.
3. Return Address
After authorization, approved returns must be sent to:
Lumevano Returns – Rufat Yakubov
Mivtza Nahshon 70/24
Beer Sheva 8445146
Israel
Please write your order number and return authorization clearly on or inside the parcel. Contact us before shipping because product-specific handling or carrier instructions may apply.
4. Return Shipping Costs
For a voluntary change-of-mind return, the customer is responsible for return shipping, insurance, customs documentation, and any non-refundable carrier charges unless we agree otherwise in writing. Original expedited-delivery charges, if any, are not refundable except where required by law.
If we confirm that an item arrived damaged, defective, or materially different from what was ordered, we will provide an appropriate remedy and cover reasonable return shipping where a return is required. Do not discard the product or packaging until the claim is resolved.
We are not responsible for a return lost or damaged in transit because of inadequate packaging or an untracked service.
5. Damaged, Defective, or Incorrect Items
Inspect your order promptly after delivery. Contact support@lumevano.com as soon as possible if an item is damaged, defective, incomplete, or incorrect. Include your order number and clear photographs or video of the item, packaging, shipping label, and damage or fault. We will assess the claim and may offer replacement parts, replacement, repair, refund, or another remedy required by applicable law.
6. Non-Returnable Items
The following are not eligible under our voluntary 60-day change-of-mind policy:
- custom-made, made-to-order, personalized, or specially modified products;
- installed, wired, used, altered, or damaged items not caused by a manufacturing defect;
- items missing parts, accessories, manuals, or original packaging;
- gift cards; and
- clearance or final-sale items expressly marked non-returnable before purchase.
Please contact us if you are unsure whether an item qualifies. These exclusions do not override mandatory rights relating to defective or misdescribed goods, and statutory cancellation rights may apply as described below.
7. Exchanges
We do not guarantee direct exchanges. The fastest method is normally to return the original item after authorization and place a new order once the return is accepted. If the wrong or defective item was supplied, contact us before placing a replacement order.
8. European Union 14-Day Right of Withdrawal
If you are a consumer and the order is delivered in the European Union, you generally have the right to withdraw from a distance purchase within 14 days after receiving the goods, without giving a reason, subject to legal exceptions. To exercise this right, send a clear withdrawal statement to support@lumevano.com before the deadline.
You must return the goods without undue delay and no later than 14 days after notifying us. You are generally responsible for the direct cost of return unless we agreed to bear it or failed to inform you as required by law. You may handle the product only as necessary to establish its nature, characteristics, and functioning; you may be responsible for diminished value caused by additional handling.
For a valid EU withdrawal, we will reimburse payments received for the returned goods and the cost of the least expensive standard delivery option offered for that order, where applicable, without undue delay and no later than 14 days after we are informed. We may withhold reimbursement until we receive the goods or you provide evidence of return, whichever occurs first. Customized or clearly personalized goods may be excluded from the statutory withdrawal right.
9. Refund Review and Timing
We will notify you after the return is received and inspected. If approved, the refund will be sent to the original payment method. We aim to issue approved voluntary-policy refunds within 10 business days after inspection. Your bank or payment provider may need additional time to post the credit.
If more than 15 business days have passed since we confirmed approval, email support@lumevano.com. We cannot refund to a different card, bank account, or payment method unless required by the original provider’s process or applicable law.
10. Cancellations Before Dispatch
Contact us immediately if you wish to cancel. We will try to help, but cancellation is not guaranteed after processing, production, or dispatch begins. Custom or personalized orders may not be cancellable once production starts, subject to mandatory rights.
11. Warranty Claims
Where a product-specific warranty applies, it covers the period and defects stated on the product page or warranty documentation. Unless stated otherwise, it does not cover normal wear, misuse, accidental damage, unauthorized modification, improper voltage, incorrect assembly or installation, unsuitable environmental conditions, or electrical labor. Statutory rights remain unaffected.
12. Contact
For return, refund, cancellation, or warranty questions, contact support@lumevano.com. Please include your order number so we can assist you promptly.