Last updated: August 23, 2026
This Shipping Policy explains how Lumevano processes, dispatches, and delivers orders. Product-specific delivery information shown on a product page or at checkout takes priority where it differs from these general estimates.
Shipping destinations
We ship to the countries and regions available in our checkout. Some remote locations, islands, or restricted destinations may not be serviceable. If we cannot deliver to your address, we will contact you before dispatch.
Order processing
Most orders are prepared within 2–5 business days. Made-to-order, customized, oversized, or high-demand fixtures may require additional preparation time; any longer lead time will be shown on the product page or confirmed by email. Business days exclude weekends and public holidays.
Estimated delivery times
- United States, Canada, United Kingdom, and most European destinations: approximately 7–18 business days after dispatch.
- Other supported destinations: approximately 10–25 business days after dispatch.
- Remote areas, oversized shipments, or customs-delayed orders: up to 15–30 business days.
Delivery dates are estimates, not guarantees. Carrier disruption, weather, customs review, local holidays, and address issues can cause delays outside our control.
Shipping charges
Available shipping methods and any applicable shipping charge are displayed at checkout before payment. Promotional free-shipping offers apply only where expressly stated.
Tracking
When tracking is available, we will send the tracking number to the email address used for the order. It can take 3–5 business days after dispatch for the carrier’s first scan to appear. You can also use our order tracking page.
Customs duties and taxes
If duties, import taxes, or customs charges are included, this will be stated at checkout or in your order confirmation. Otherwise, the recipient is responsible for charges assessed by the destination country. Customs processing times are controlled by local authorities.
Address changes and cancellations
Contact support@lumevano.com as soon as possible if an address is incorrect or you wish to cancel. We will try to help, but changes or cancellations cannot be guaranteed once processing or dispatch has started. We do not charge an unspecified cancellation fee.
Split shipments
Orders containing multiple products may arrive in separate packages or from different fulfilment locations. If so, each shipment may have its own tracking number.
Delayed, lost, or damaged shipments
If your tracking has not updated or your parcel is more than 10 business days beyond the estimated delivery window, contact us so we can open a carrier investigation. For items received damaged, email us within 7 days of delivery with your order number and clear photos of the product and packaging.
Incorrect or undeliverable addresses
Customers are responsible for providing a complete delivery address. If a parcel is returned or lost because the address supplied was incorrect or incomplete, additional delivery costs may apply. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.
Contact
For shipping questions, email support@lumevano.com. Please include your order number for faster assistance.